LEARN MORE AND APPLY

The Police Dispatch Supervisor, under the supervision of the Patrol Division Commander, coordinates and manages the communications unit, a 24-hour-a-day, seven-day-a-week operation of the Police Department. Acts as a liaison between the communications unit, other departmental entities and outside organizations. Supports and promotes the organization’s mission, goals, and objectives and complies with its directives.

Recommends the hiring, advancement, discipline or discharge of Police Communication employees. Directs and assigns work assignments to the staff. Suggests budget items for the Communications Unit within the Police Department’s budget.

Essential Duties and Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Recommends the hiring of Telecommunicators (Dispatchers).
• Investigates complaints regarding unit employees and administers discipline as necessary.
• Ensures adequate coverage on all shifts; assigns duties and tasks that are to be performed in an effective, efficient and safe manner.
• Ensures that all personnel within the communications unit are properly trained. This includes monitoring the training of new dispatchers by those selected to be Communication Training Officers. Also ensures employees are certified in MULES (Missouri Uniformed Law Enforcement System), REJIS (Regional Justice Information System), NCIC (National Crime Information Center), and any other relevant system.
• Assures multi-language capabilities of emergency system.
• Formulates unit policy and written directives; makes recommendations to Command Staff concerning operations of the Dispatch Unit.
• Manages the radio system for the Police and Public Works Operations. Is the City’s representative at regional meetings since the radio system is connected to the greater Kansas City metro area.
• Functions as TAC (Terminal Agency Coordinator), ensuring proper training and the validation of information for the local, state, and national Criminal Justice Information Systems.
• Coordinator for the 9-1-1 system within the City; is the City’s representative with MARC (Mid America Regional Council) for Police services.
• Evaluates and recommends Dispatch Unit software program purchases; works with purchasing department to prepare bids.
• Provides statistical analysis support for Dispatch Unit – preparing call loads, call analysis, etc.
• Coordinates with Information Technology personnel and others in maintaining Battery Back-up and Generator Functions for Dispatch Unit Unit. Responsible for facilitating a resolution of all hardware & software computer related issues in Dispatch Unit.

Additional Tasks and Responsibilities

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

• Perform all essential duties and responsibilities of a Telecommunicator. Public Service Telecommunicator
• Drive a motor vehicle on occasion
• Other duties as assigned.

Performance of the essential functions of this position requires:

• Ability to make rational decisions through sound logic and deductive reasoning.
• Ability to work independently and manage time effectively, determine priorities, recall directions and details, and to follow-through to complete performance of essential functions.
• Ability to effectively prioritize project assignments, track and report project status for multiple projects.
• Ability to support an ethical, non-discriminatory and safe work environment.
• Personal conduct and behavior (on duty as well as off duty) must be such that it does not discredit or endanger public’s trust or confidence in the department or its employees.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position.

Minimum Training and Experience Required to Perform Essential Job Functions

High school diploma or GED with six (6) months to one year of customer service and office support experience or any combination of education and experience that provides equivalent knowledge, skills and abilities. Requires REJIS, MULES and NCIC certification within three (3) months of hire date.

Physical and Mental Abilities Required to Perform Essential Job Functions

Language Ability and Interpersonal Communication

• Requires the ability to perform basic level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships.
• Requires the ability to provide guidance, assistance and/or interpretation to others, such as co-workers and the public, on how to apply policies, procedures and standards to specific situations.
• Requires the ability to utilize a wide variety of reference and descriptive data and information such as regulations, warrants, missing persons reports, code enforcement logs, pass-on book, REJIS, MULES and NCIC manuals.
• Requires the ability to communicate orally and in writing with all emergency and non-emergency response personnel, police, fire and ambulance personnel, the public, neighborhood services, Public Works personnel and the media.
• Requires the ability to identify and relay only pertinent information with no superfluous words.

 Mathematical Ability

• Requires the ability to count, add, subtract and measure.

 Judgment and Situational Reasoning Ability

• Requires the ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objective.

Pay & Benefits

$30.26 - $40.85 hourly, depending on qualifications. Grandview has an excellent benefits package including L6 LAGERS pension plan, Aetna Health plan, Dental and Vision plans. Employees enjoy 11 paid holidays as well as two (2) floating holidays every year! New employees earn two (2) weeks of Paid Time Off during their first year.

 To Apply 

• Apply online at Grandview.org (please note position title applying for)
• E-Mail: jobs@grandview.org
• Fax: 816-763-3902
• Mail to Grandview City Hall, 1200 Main Street, Grandview, MO 64030

Come to Grandview City Hall to complete an application.