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Managing Conflict

October 31, 2023 8:30 AM - 12:00 PM (CDT)

Description

Managing Conflict

Self-awareness under conflict leads to greater self-control and is the first step in managing conflict effectively. In this program, participants will learn and practice a step-by-step model of dealing with conflict, which emphasizes a positive outcome for everyone involved. Because conflict is inevitable in some situations and avoidable in others, it is important to know the different strategies that can be applied in particular situations. We will discuss these strategies in depth to understand when each is or is not appropriate to use.


Learning Objectives:


• Increase knowledge and understanding about yourself in conflict situations.

• Learn a step-by-step model of conflict management.

• Outline strategies in managing conflict in different situations with customers and with staff


Course Instructor:

Gayle Hopkins, MA, SPHR, SHRM-SCP, is the owner of Organizational Performance Solutions LLC in Lee's Summit, Mo. She has more than 25 years’ experience in the field of human resources and organizational development. Hopkins has developed competency models for multiple organizations and has experience in succession planning, performance management, leadership development and helping managers improve the performance of their own departments.

Location

Mid-America Regional Council

The class will take place in the Heartland room.

Contact Information

Mid-America Regional Council
Name: Shelly Bolling-Strickland
Phone: 816-701-8234
Email: sstrickland@marc.org
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